Purchasing FAQ




Online Store


Order Information


1.

How can I order online?

To order online, please follow these simple steps. Visit OUR ONLINE STORE and choose the product you wish to buy by clicking on the "Buy" button next to it. When you click the "Buy" button, you enter the shopping cart - this is on a secure https:// type page.

If you need more than one copy, change the number in the "Quantity" field. Proceed with entering the billing and delivery information. Please fill in carefully all information requested on the order form. You can choose between several payment methods and finalize your order.

After placing the order, you will receive an order confirmation via email immediately. The license information will be delivered via email as soon as we have received your payment.

2.

When will I receive my order?

For payment methods such as Credit Card or PayPal, the license information will be sent via e-mail usually within a few minutes after your order has been successfully completed.

For payment methods such as Bank Transfer or check, the license information will be sent after the payment is received and confirmed (usually from 2 to 5 business days).

3.

How secure is the online purchase?

All orders are processed by Avangate. Avangate has PCI DSS Level1 certificate, the most important security standard in the card payment industry. All data sent from your browser to Avangate is encrypted. Avangate is certified by McAfee Secure and does not store any credit card sensitive information. Click to learn more

4.

When will my credit card be charged?

Your credit card will be charged only after your order is successfully confirmed.


Payment & Shipping


5.

What payment methods do you accept?

We accept Visa/MasterCard/Eurocard, PayPal, American Express, Bank/Wire transfer, Discover/Novus, Diners Club, JCB, Fax and WebMoney.

6.

Can you ship the product to my country?

We ship to all countries. The license information is delivered via e-mail at the specified email delivery address along with instructions on how to use it. So you can buy our software worldwide.

7.

Do I have to pay (any) fees?

Depending on the laws of your country, taxes, duties or other fees may apply. We do not collect any extra fees and do not have any control over these fees.

8.

How can I get a refund?

We have a 30-day money back policy for each of our products. If you are not 100% satisfied, please email us at [email protected] within 30 days of your purchase and receive a full refund.

Please note! There are some non-refundable cases:

  • A customer violated the license agreement
  • The license was used on more computers, than it was purchased
  • HT Parental Controls was used in commercial environments
  • A customer used the software on the computer(s) he did not own or did not have permission to monitor
  • A customer did not accept technical assistance
  • The computer with the software does not have an internet connection

All our software have 14-day free trail versions. Please test the software before purchasing.


Registration & Licensing


9.

If I get a license on how many computers can I use it?

You will need to buy a copy for each computer on which you plan to use the software. Just change the number in the "Quantity" field when purchasing. After the purchase you will get a multi key for this number of computers. If you use your multi key on more computers, it will be blocked automatically.

We offer great discount prices. Click "Volume Discounts" next to the desired software on our online store to view the full list of prices.

If you need to install the program on a new computer, you will need to uninstall it from the old computer.

10.

What is the cost of your programs for more than one computer?

We provide great volume discount prices. Please go to our online store and click the Buy Now button next to product you are interested in, to see prices for multiple computers.

For example, HT Employee Monitor costs:
$79.95 for 1 computer
$49.95 each computer, for 3 - 5 computers
$42.95 each computer, for 6 - 11 computers, etc.

11.

Is it a one-time cost or do I have to renew every year?

The prices are for a one-time purchase. Hidetools license is not time-limited. There are no automatically recurring charges. Your license key has no expiration date. You get unlimited software, software updates/upgrades and support without additional fees.

12.

I have lost/deleted my license key. How can I retrieve it?

To retrieve your license key, please email us at [email protected] and write your full name and approximate date of purchase. If your e-mail address has changed, please write us your old e-mail address (registered e-mail address). This will help us find your order quickly and send your license key to you.

13.

How long is your license valid?

Hidetools license is not time-limited. Once you have bought the license key, you do not have to pay any additional fees. Your license key has no expiration date. You can use our software as long as you need with free updates/upgrades.


Support & Updates


14.

How do I upgrade the software? Are updates/upgrades free?

To update the software, download the latest version from our website and install it to the same folder. You can download the latest version and find out the date of the update HERE. To find out your version, open the software and, on the File menu, click About.

All updates/upgrades are available for free. We provide Free Lifetime updates/upgrades for our customers.

15.

Do you provide technical support for trial users?

Yes, contact us any time you have a question. Our support team is ready to help you 24 hours a day, 7 days a week and 365 days a year. For licensed users, we provide priority support.

Please feel free to ask us any questions. Submit your question via this feedback form or send us an email [email protected]. We will reply to you as soon as possible.

16.

What if I need to install your program on a new computer?

If you need to change your computer and want to transfer our program, please first uninstall it from your old computer. Next, please download the latest version of our software from HERE. Install the program on your new computer and register it with your license key.

Note: You can find your license key in your email box or in the registered version of the program. On the Help menu, click About.

17.

I forgot my password.

If you use the registered version to access the program, please enter your license key instead of your forgotten password. Then you can change the forgotten password and set up a new one.

If you use a trial version, please email us at [email protected]. Write us your name and the name of the program.


If you cannot find the answer to your question, please be free to contact us at [email protected] or ask you question via Contact Form.

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