HT Employee Monitor FAQ

Common questions

  1. Does HT Employee Monitor work with Windows 8?
  2. How can I block a website with Employee Monitor?
  3. How to set up program on white-list mode
  4. What activities your software can monitor?
  5. How to set up remote reporting via email
  6. How to set up remote reporting via my SMTP server
  7. Can I get logs or modify the settings from a remote computer?
  8. Can Employee Monitor block websites on Google Chrome?
  1. How can I configure the program on multiple computers?
  2. Can the software monitor several computer users on one PC?
  3. Does Hidetools have access to our computer activity logs? What about privacy?
  4. Can antivirus or firewall conflict with HT Employee Monitor?
  5. Why Employee Monitor is no longer responding to the hotkeys?
  6. Why the program stop sending email reports?
  7. How about the software protection?

Feedback System

Ask Your Question

1.

Does HT Employee Monitor work with Windows 8?

Yes. HT Employee Monitor is compatible with Windows 8, Windows 7, 2003, XP, 2000. The software is designed for Windows only and does not support Mac OS and Android.

2.

How can I block a website with Employee Monitor?

With HT Employee Monitor you can block websites by categories, by URLs and by keywords. To block a website, please do the following:

1. On Controls menu, click Website Blocking.
2. Click the Add button near the Banned Websites list.

block website

3. Enter an URL or a keyword, then click OK.
4. Click Apply to save your changes.

add website

3.

Can I set up program on whitelist mode?

Yes, you can block all websites and allows only specify ones.

1. Click Website Blocking.
2. Click the Add button near the Allowed Websites list.

white list mode

3. Enter an URL or keyword, then click OK.

add website in the white list

4. Make your list of allowed websites.
5. Check the Only allow the website listed above checkbox.
6. When finished, click Apply.

Or you can import your list of allowed website:

1. Right click on the Allowed Websites list and select Import List...
2. Select the file (*.csv or *.txt) and click OK.

import websutes to white list

4.

What activities your software can monitor?

HT Employee Monitor can record all visited websites, run applications, search queries, typed keystrokes, screenshots. The program shows chronological sequence and the time spent on every activity. It also records, when users logged on and how many time spend on the computer. HT Employee Monitor provides comprehensive remote and local reports.

ht employee monitor reports

5.

How to set up remote reporting via email

You can receive email report with logs on a regular basis. The minimum interval of sending reports is one hour. To get email reports, please do the following:

1. Open HT Employee Monitor and click Email Reporting.
2. Check Send Reports via Email.

email reporting

3. In the Send Email To field add a recipient emails for who you want to receive reports.
4. In the Send every x hours field enter how often you want to receive reports.
5. Select activities you want to receive.
6. When finished, click Apply.
7. To test email reporting click the Send Test Report button.

6.

How to set up remote reporting via my SMTP server

Remote reports with logs can be delivered via your our default mail server or via your SMTP server. To configure HT Employee Monitor sends logs via your SMTP server, please do the followoing:

1. Check Send Reports via Email and enter your email address.
2. In the Send through scroll box change Default Mail Server to Custom SMTP Server.

smtp reporting

3. Enter your SMTP server name and port.
4. Specify your remaining SMTP account details (Username, Password).
5. Click Apply.

7.

Can I get logs or modify the settings from a remote computer?

Yes, all that you require can be done with the Remote Management feature. Remote Management allows viewing all logs and configuring filters remotely via a browser in real time.

web console main screen

To use Remote Management, you need to enable Remote Management in the program locally. Then you just need to open your browser and access Web Console of a monitored computer by entering a computer name:port or IP address:port together with your password. Please note, you can access Web Console of the monitored computer only if the computer is online on the same network.

Please read more about Remote Management

8.

Can Employee Monitor block websites on Google Chrome?

Yes. Employee Monitor allows you to block websites in all browsers - Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari. The program is constantly updated, so it supports the latest versions of browsers.

all browser compatible

9.

How can I configure the program on multiple computers?

Please use export/import features to configure the software on multiple computers more easier. Configure HT Employee Monitor on one computer, and then export your settings to a data file - menu File > Export Settings

Import your setting from this data file - menu File > Import Settings to configure HT Employee Monitor on multiple computers.

export sttings import sttings

10.

Can the software monitor several computer users on one PC?

HT Employee Monitor can monitor and control all users on the computer. After the installation, the program determines all users and controls them depending on your settings. Even if a new user is created, the software will determine it and apply your filtering and monitoring settings.

11.

Does Hidetools have access to our computer activity logs? What about privacy?

Hidetools has no access to information stored in the Software. This information is not stored on our servers. It can be only transmitted via our email server or other Internet protocol to the address provided by you. No personal information is being transmitted to us. Software does not collect any technical information from your system other than the information required for the software successful operation. Hidetools can transfer only information relating to the Software registration. Your private information is safe with us.

12.

Can antivirus or firewall conflict with HT Employee Monitor?

The software does not conflict with most of Antiviruses . Only a few antivirus software may mistakenly determine viruses in our program since it contains a keylogger for recording typed keystrokes. It all can be tested with a 15-day free trial version.

Norton can conflict with HT Employee Monitor, and block sending logs via email or SMTP server. We recommend adding the program to the exception list. If you don’t know, how to do it please contact our support team.

13.

Why Employee Monitor is no longer responding to the hotkeys?

It can occur if the program is not configured to run automatically on Windows startup. In this case, press Windows key + R (open the Run Dialog box) and type in monitor.

run employee monitor

After it, please check the Autorun Settings to avoid the problem.

14.

Why the program stop sending email reports?

Please check you spam. If you can view report there, please check the following settings, to make sure they are ok.

Check the Stop/Start button and make sure that the current status is active. Check the Email Settings on the Email Reporting tab. Send a test report to view the result.

If everything is ok, we strongly recommend checking your firewalls and antiviruses, especially if you use Norton. Add the program to the exception list. If the problem persists, please write us.

15.

How about the software protection?

The program access and unistallation can be protected from unauthorized users. Please set up an access password Options >Set Password, to protect them.

The program is not displayed on the Uninstall Program Windows menu, to uninstall the program, you need to open the program, and on the File menu, click Uninstall.

HT Employee Monitor allows you to disable important Windows options, so your users can access them. You can block them on the Windows Security tab of the program. Block them for all users or for certain user accounts only.

16.

I forgot HT employee monitor password

If you use the registered version, to access the program, please enter your license key instead of your forgotten password. When you can change the forgotten password and set up a new one.

If you use a trial version of HT Employee Monitor and forgot you password, please contact us via email.

If you have any other questions, please contact our support team. We will gladly answer your questions.

Read Purchasing FAQ

HT Employee Monitor Buy Now!
HT Employee Monitor Download